Privacy Policy

Last Updated: June 5, 2018

Unchained Capital, Inc. (“Unchained Capital” “we” “our” or “us”) respects your privacy and is committed to protecting it through our compliance with this privacy policy. We offer loans to individuals and businesses (collectively, “Borrowers”) who provide bitcoin or ether as collateral (the “Cryptocurrency Secured Loans”).

Please note that by visiting or using (the “Site”) and the various other related services, features, functions, software, applications, websites and networks (together with the Site and the Cryptocurrency Secured Loans, collectively, the “Unchained Capital Services”) provided by Unchained Capital, you are accepting the practices described in this privacy policy. This privacy policy is also incorporated by reference into Terms of Use and the various other agreements and terms and conditions that govern the Cryptocurrency Secured Loans and your use of the Site and the other Unchained Capital Services (collectively, the “Terms”).

This policy describes the types of information we may collect from you or that you may provide when you apply for a Cryptocurrency Secured Loan and/or access or use the Site or other Unchained Capital Services or other features, functions, services or products, and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect or may collect:

It does not apply to information collected by:

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your only choice is not to apply for a Cryptocurrency Secured Loan and not use the other Unchained Capital Services. By applying for a Cryptocurrency Secured Loan or accessing or using any of the other Unchained Capital Services, you agree to this privacy policy. This policy may change from time to time. Your application for a Cryptocurrency Secured Loan or your continued use of the Site and/or any of the other Unchained Capital Services, after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Minors under the Age of 18

None of the Unchained Capital Services are intended for minors under 18 years of age. No one under age 13 may provide any information on or through the Site or the other Unchained Capital Services. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on or through any of the Unchained Capital Services or any of its features or register on the Site use any of the interactive or public comment features of any of the Unchained Capital Services or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under 13, please contact us at

European Users

This section discusses certain rights and information for users located in the EU, particularly those users whose personal information is governed by the European Union’s Regulation EU 2016/679 (General Data Protection Regulation or “GDPR”).

Your rights under GDPR

You may:

Exercising some of these rights might interfere with our ability to provide you with our services. In addition, our relationship with you as a borrower or customer, or our obligations to preserve records under KYC, AML or other regulations may prevent us from complying with every request.

To exercise any of these rights, or if you wish to raise a complaint on how we have handled your personal data, please email If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved to your satisfaction, you are entitled to make a complaint to the supervisory authority in the country of your habitual residence, place of work, or the place where you allege an infringement of one or more of your rights has taken place.

Information We Collect About You and How We Collect It

We collect or may collect several types of information from and about Borrowers and other users of the Site and the other Unchained Capital Services, including:

We collect this information:

Certain web transactions may also involve you calling us or our calling you. Please be aware that we may monitor and in some cases record such calls for staff training or quality assurance purposes.

Unchained Capital may now or in the future request or permit the submission of testimonials and other comments (in the form of written comments or voice or video recordings) regarding the Cryptocurrency Secured Loans and the other Unchained Capital Services (collectively, the “Testimonials”). If you submit any Testimonials, Unchained Capital shall own and have the unrestricted right to use any Testimonials (and your name in connection with such Testimonials) without restriction or payment of any kind to you, including the right to display, distribute and otherwise exploit your Testimonial and name for advertising and other purposes. We cannot control the actions of other users who view, download or share any of your Testimonials.

Use of Cookies and Other Tracking Technologies.

When you apply for a Cryptocurrency Secured Loan, access the Site or use any of the other Unchained Capital Services, we or companies (e.g., Google Analytics) that we work with may place small data files called cookies or pixel tags on your computer or other device. We use these technologies to:

We use both session and persistent cookies when you access our Site or any other Unchained Capital Services. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire.

Do Not Track Policy

Your web browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. We do not honor any web browser “Do Not Track” signals or other mechanisms that provide you with the ability to exercise choice regarding the collection of personally identifiable information about your online activities over time and across third-party websites or online services.

Third-party Responsibilities and Services.

We may use or partner with other third-party companies, agents or contractors for various purposes in connection with our business and operations (“Service Providers”), including, ACH transactions, wire transactions, verification of Borrower’s bank details, relationship building, the marketing and growth of our business and the performance of services on our behalf, such as gathering and analyzing information and the provision of services to you. This may include information we request from credit reporting agencies such as Experian and from other partners, which may include your credit history and credit scores, in order to determine your creditworthiness if you are a borrower, assess risks related to your potential loan, and to assess and report on our loan portfolio. In the course of performing these responsibilities and providing such services, these other companies may have access to your information. We may also share information, including your information, with these Services Providers in order to enable them to perform these responsibilities and to provide these services. Many Services Providers have adopted their own privacy policies, which are not subject to control by Unchained Capital. You should always review the policies of these Service Providers to make sure that you are comfortable with the ways in which they collect, use, maintain, protect and disclose your information.

In particular, Unchained Capital uses Plaid, a service that enables applications to connect with end-user authorized data from financial institutions including banks, card issuers, and card networks. Plaid also structures the data it receives and returns it to Unchained Capital in a functional format. Plaid’s privacy policy is available at By using any of the Unchained Capital Services, you acknowledge and agree that your personal information will be treated in accordance with Plaid’s privacy policy. ADDITIONALLY, YOU GRANT UNCHAINED CAPITAL THE RIGHT, POWER, AND AUTHORITY TO ACCESS AND TRANSMIT YOUR PERSONAL AND FINANCIAL INFORMATION (SUCH AS FROM THIRD-PARTY BANKS) AS IS REASONABLY NECESSARY FOR PLAID TO PROVIDE ITS SERVICES TO YOU.

The Service Providers may also transmit cookies to your computer or device, when you click on ads that appear on or through the Service. Also, if you click on a link to a third party website, such third party may also transmit cookies to you. Please be aware that cookies placed by third parties may continue to track your activities online even after you are no longer using any our Services, and those third parties may not honor “Do Not Track” requests you have set using your web browser.

Use of Remarketing with Google Analytics

We use a tool called “Google Analytics” to collect information about use of the Site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this Site and the other Unchained Capital Services. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Any information collected by Google Analytics shall be used by us in accordance with this privacy policy You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to, you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

Some of the information that we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties or you provide to us. It helps us to improve the Site and the other Unchained Capital Services, and to deliver a better and more personalized service, including enabling us to:

We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time we may request your permission to allow us to share your personal information with third parties. You may opt out of having your personal information shared with third parties, or from allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to so limit the use of your personal information, certain Unchained Capital Services or features may not be available to you.

We collect the minimum amount of information needed to provide our products and services when we have a lawful basis for it. These lawful bases can include: (a) contract (where it is necessary for the performance of a contact with you (e.g. to deliver the Services you have requested)); (b) consent (where you have given your consent such as through opting in); and (c) our other legitimate interests. When your consent is the basis for us to process your personal information, you may revoke your consent at any time. Where we rely on our legitimate interests, you have a right to object. If you have questions about the lawful bases upon which we collect and process your personal information, please email us at

Storage and Transfer of Your Information

We may store any information that we collect (personal or otherwise) ourselves or in databases owned and maintained by us, our affiliates, agents or Service Providers. If you access or use the Site or any of the other Unchained Capital Services outside of the United States, information that we collect about you may be transferred to servers inside the United States and maintained indefinitely, which may involve the transfer of information out of countries located in the European Economic Area and other parts of the world unless otherwise prohibited by applicable law or agreed by Unchained Capital and you. By allowing Unchained Capital to collect information about you, you consent to such transfer and processing of such information without restriction. We may also store some information locally on your computer or other devices. For example, we may store information as local cache so that you can open the Site and view content faster.

Although users from all over the world may access the Site and the other Unchained Capital Services, keep in mind that no matter where you live or where you happen to use our services, you consent to us processing and transferring information in and to the United States and other countries whose data-protection and privacy laws may offer fewer protections than those in your home country. This includes data for our users who reside in the European Economic Area (EEA).

Disclosure of Your Information

We may use and disclose aggregated information about our users, and information that has been anonymized so that it does not and cannot be used to identify a specific user, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

We may also disclose your personal information:

We will never sell or rent your personal information to third parties.

Except as otherwise provided in this policy, before Unchained Capital shares your information with any third party that is not acting as a Service Provider or an agent or representative to perform services on behalf of and under the instructions of Unchained Capital, Unchained Capital will use commercially reasonable efforts to enter into a written agreement requiring that the third party provide at least the same level of privacy protection as required hereunder.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

We do not control third parties’ collection or use of your information to serve interest-based advertising. You may be able to opt out of receiving personalized advertisements from companies who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. For more information about this practice and to understand your options, please visit: and You may also use TRUSTe’s Preference Manager at

Accessing and Correcting Your Information

You may change, correct or delete most personal information that you have provided to us through your account. Certain information (e.g., social security numbers) can only be changed by contacting us by e-mail at We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of the Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to or write to us at: Unchained Capital, Inc., P.O. Box 662, Austin, TX 78767.

How We Protect and Store Personal Information

We understand that the security of your personal information is important. We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We store and process your personal and transactional information, including certain payment information, such as your encrypted bank account and/or routing numbers, on our computers in the United States and elsewhere in the world where Unchained Capital facilities or our service providers are located, and we protect it by maintaining physical, electronic, and procedural safeguards in compliance with applicable U.S. federal and state regulations. We use computer safeguards such as firewalls and data encryption, enforce physical access controls to our buildings and files, and authorize access to personal information only for those employees who require it to fulfill their job responsibilities. For more information about how we store and process personal and transactional information, please go to

Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or the other Unchained Capital Services.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to and use of certain parts of the site and/or the other Unchained Capital Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of any of the Unchained Capital Services.

We store our customers’ personal information securely throughout the life of the customer’s Unchained Capital Account in accordance with this policy. Unchained Capital will retain your personal information for a minimum of five years or as necessary to comply with our legal obligations or to resolve disputes.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the home pages of the Site for at least 30 days. If we make material changes to how we treat our users’ personal information that are materially less protective than provided in this policy, we will use reasonable efforts to notify you by e-mail to the e-mail address specified in your account and/or through a notice on the home pages of the Site and to attempt to get your consent to the changes. The date the privacy policy was last updated is identified above. You are responsible for ensuring that we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting the Site and this privacy policy to check for any changes. Like our Terms, of which this privacy policy is a part, your use, and/or continued use after our efforts to contact you, of the Site or any of the other Unchained Capital Services, means that you agree to be bound by such changes.


The policies indicated in this privacy policy will remain effective, even if the Terms and the other agreements between us are terminated, you have fully paid-off your Cryptocurrency Secured Loan (including any interest and other amounts due) and you are no longer using the Site or any of the other Unchained Capital Services.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices or need to reach us for any other reason, you may contact us by e-mail at, by mail at Unchained Capital, Inc., PO Box: PO Box 662 Austin, TX 78767 or by telephone at 1-844-486-2424.

© Copyright Unchained Capital, Inc. 2017