Frequently Asked Questions About Our Services

We're always updating our FAQ, so if you have a question that's not answered please don't hesitate to ask

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We support Chrome, Firefox, Opera, and Brave browsers. Trezor Model One, Trezor Model T, Ledger Nano S, and Ledger Nano X are compatible with the following browsers: Chrome, Firefox, and Brave. Users may experience signing issues with Ledger devices on Chrome version (73.0).

Our website can be used and accessed via desktop, laptop, or mobile browser. However, the vaults platform for keys and signing is meant to be used only via laptop or desktop.

As of July 24, 2019, we support the Trezor One, Trezor Model T, Ledger Nano S, and Ledger Nano X signing devices.

In the case a key is lost or compromised, key replacements are facilitated through our interface. Any funds associated with a lost key will be swept to a new address as directed by the customer in the case of a vault or as coordinated between Unchained and a customer in the case of loan collateral. This sweep will require a signature from a second device and one from Unchained. Once completed, any loan or vault successfully swept will now be associated with the new key provided by a customer.

Collateral is either stored in a multi-institution multisignature address, or a single-institution multisignature address, depending on the borrower’s choice at the time of a loan.

Unchained Capital’s multi-institution custody solution enables borrowers to distribute trust across three different parties: Themselves, Unchained Capital, and a 3rd-party key agent. Each party holds one key, and two of the three keys are always required to authorize a transaction (2-of-3 multisig).

In both single and multi-institution custody solutions, the collateral storage addresses are backed by hardware wallets. Hardware wallets that are controlled by Unchained or 3rd parties are PIN/password protected and operated by authorized signing staff in multiple US cities.

All addresses we provision from our multisig cold wallet are single-purpose and dedicated to each customer loan.

At no point does customer collateral reside in a network-connected (hot) wallet of any kind.

Unchained Capital does not automate withdrawals of collateral. All transactions require intervention and coordination of multiple executives and authorized signing staff.